Privacy Policy

Social Play Systems values your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our websites, mobile applications, games, dashboards, and related software products.

This policy applies to Social Play Systems products and services, including CrossQuest Adventures, Letter Pop Ultimate, ScamBounce, Social Play Systems websites, and business dashboard tools such as our BI Dashboard products.

By using our products or services, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to Social Play Systems websites, mobile applications, games, dashboards, and related services, including:

• CrossQuest Adventures
• Letter Pop Ultimate
• ScamBounce
• Social Play Systems websites
• Business intelligence and dashboard tools, including BI Dashboard products currently being developed for business customers
• Any other software, mobile apps, websites, or services operated by Social Play Systems that link to this Privacy Policy

Some products may collect or use different types of information depending on the features used. Product-specific disclosures are included below.

Depending on the product or service used, we may collect or process the following types of information.

Account and Contact Information

We may collect information you choose to provide, such as:

• Name
• Email address
• Username or display name
• Support request information
• Business contact information
• Other information you voluntarily submit through forms, emails, or customer support requests

Game and App Usage Information

For games and mobile apps, we may collect or process information such as:

• Gameplay activity
• Puzzle progress
• Scores
• Achievements
• In-app activity
• Device type
• Operating system
• App version
• Crash reports
• Diagnostic information
• Advertising identifiers, where applicable
• Purchase or subscription status, where applicable

This information helps us operate the games, improve gameplay, fix issues, prevent abuse, support leaderboards or achievements, and provide app functionality.

Business Dashboard Information

For dashboard tools, we may process business information that a customer connects or provides to the service. This may include:

• Sales data
• Transaction summaries
• Performance metrics
• Operational data
• Inventory or product-related information
• Marketing data
• Store or location-level reporting
• Customer activity summaries
• Connected system data provided through authorized integrations

This information is used to provide dashboards, analytics, reporting, automation, support, and service improvements.

ScamBounce Call Screening Information

For ScamBounce, the app may process phone call screening information, call activity, blocked numbers, call status signals, user settings, and contact-matching information needed to provide call screening and call blocking features.

ScamBounce may store call screening results, blocked numbers, settings, and recent activity locally on your device so the app can display activity history and apply your preferences.

Website and Technical Information

When you visit our websites, we may collect technical information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time and date of visits
• Referring pages
• General usage information
• Diagnostic or performance data

This information helps us maintain website functionality, improve performance, understand usage, and protect against abuse.

CrossQuest Adventures and Letter Pop Ultimate

Our games may collect or process gameplay-related information to provide game functionality, including progress, scores, achievements, leaderboards, app activity, device information, crash reports, and diagnostic data.

Some versions of our games may include advertising, rewarded ads, in-app purchases, subscriptions, leaderboards, achievements, or third-party platform features. These features may involve third-party providers such as app stores, advertising networks, analytics providers, payment processors, or game services.

We use this information to:

• Save progress
• Support gameplay features
• Improve app performance
• Fix bugs
• Prevent fraud or abuse
• Provide leaderboards or achievements, where applicable
• Support purchases, subscriptions, or rewards, where applicable
• Display advertising in versions of the app that include ads

Not all game versions use the same features. For example, a paid version and a free version may have different advertising or purchase behavior.

ScamBounce

ScamBounce is designed to help users reduce unwanted scam, spam, and suspicious call interruptions through on-device call screening and user-controlled call handling features.

ScamBounce may access phone call information, call screening signals, contact-matching information, and locally stored call activity only as needed to provide its core call screening, blocking, bounce, and activity log features.

ScamBounce does not:

• Listen to phone calls
• Record phone calls
• Access call audio
• Read text messages
• Sell call-related data
• Share call screening data with advertisers

Call screening and call activity information used by ScamBounce is processed on the device unless you intentionally contact us for support and choose to share information with us.

ScamBounce may use contact-related access only to help distinguish known contacts from unknown callers as part of its call screening functionality. Contact information is not sold by Social Play Systems.

ScamBounce may use carrier forwarding or MMI codes when you choose to activate Bounce features. Carrier behavior may vary, and these features depend on your mobile provider.

Disabling permissions or removing ScamBounce as your call screening app may prevent ScamBounce features from working properly.

BI Dashboard and Business Tools

For business dashboard products, Social Play Systems may process business information provided by customers or retrieved from connected business systems.

This may include sales data, transaction summaries, performance metrics, customer activity summaries, inventory information, marketing data, location-level data, and related operational information.

We use this information to:

• Provide dashboards
• Generate reports
• Display analytics
• Support business decision-making
• Provide automation features
• Troubleshoot issues
• Improve the service
• Support authorized users

Business dashboard data is not used for unrelated advertising purposes and is not sold.

If a business customer connects a third-party system to a Social Play Systems dashboard, the customer is responsible for ensuring they have the right to connect that system and allow the related data to be processed by our services.

We may use information to:

• Provide, operate, and maintain our products
• Improve app, website, game, and dashboard functionality
• Save user preferences and settings
• Provide gameplay features, scores, progress, achievements, and rewards
• Provide call screening and call handling features in ScamBounce
• Provide business dashboards, reporting, and analytics
• Respond to customer support requests
• Send service-related messages
• Detect, prevent, and address technical issues, fraud, abuse, or security concerns
• Analyze usage and performance
• Comply with legal obligations
• Enforce our terms, policies, or agreements

We only use information in ways that are reasonably related to the product or service being provided.

Some Social Play Systems products, including certain versions of our games, may display advertising through third-party advertising providers such as Google AdMob or similar services.

Advertising providers may collect or receive device identifiers, advertising identifiers, app interaction data, approximate location, and other information as described in their own privacy policies.

Not all Social Play Systems products use advertising. Product-specific advertising behavior may vary by app version, platform, or purchase type.

ScamBounce does not share call screening data with advertisers.

We may share information with trusted service providers that help us operate our products and services. These may include:

• Hosting providers
• Analytics providers
• Crash reporting tools
• Advertising providers, where applicable
• Payment processors
• Authentication providers
• Customer support tools
• Business software integration providers

These providers are only authorized to use information as needed to provide services to us or to comply with legal requirements.

We may also disclose information:

• When required by law
• To protect our rights, users, services, or property
• To prevent fraud, abuse, or security threats
• To enforce our agreements or policies
• In connection with a merger, acquisition, financing, sale of assets, or business transfer

We do not sell ScamBounce call information, contact information, game activity, business dashboard data, or support information.

Social Play Systems does not sell personal data.

We do not sell:

• ScamBounce call information
• Contact information
• Game activity
• Dashboard customer data
• Support information
• Business customer data

We retain information only as long as reasonably necessary to provide our products and services, support users, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Some information may be stored locally on your device, including certain app settings, game data, blocked numbers, call activity, or ScamBounce preferences. You may be able to delete local data by using in-app reset features, clearing app data, or uninstalling the app.

Business dashboard data may be retained according to customer agreements, service requirements, backup practices, or legal obligations.

Support communications may be retained to help us respond to future requests and maintain service records.

We take reasonable measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet, mobile network, or electronic storage is completely secure. We cannot guarantee absolute security.

Users are responsible for protecting their own devices, passwords, accounts, and access credentials.

Our products are not intended to knowingly collect personal information from children under 13 without appropriate consent.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

Parents or guardians who believe a child has provided us personal information may contact us at: info@socialplaysystems.com

You may request access, correction, or deletion of personal information by contacting us at: info@socialplaysystems.com

You may also control certain data through:

• Device settings
• App permissions
• Advertising settings
• Notification settings
• Account settings, where available
• In-app reset or deletion options, where available
• Uninstalling the app

For ScamBounce, disabling permissions or removing ScamBounce as the call screening app may prevent call screening features from working.

For games, disabling certain permissions or platform services may affect features such as leaderboards, achievements, ads, purchases, rewards, or saved progress.

For business dashboard products, deletion or access requests may be subject to the applicable business customer agreement and the role of the requesting user.

Our products may use or connect with third-party services, including app stores, advertising networks, analytics providers, payment processors, authentication providers, crash reporting services, hosting providers, or business software platforms.

These third-party services may collect information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use in connection with our products.

Social Play Systems is not responsible for the privacy practices of third-party services that we do not control.

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page. Continued use of our products or services after changes are posted means you accept the updated Privacy Policy.

If we make material changes, we may provide additional notice where required by law or platform policy.

If you have questions about this Privacy Policy or how your information is handled, you may contact us at:

Social Play Systems
Email: info@socialplaysystems.com
Website: https://www.socialplaysystems.com